Privacy Policy

Marukome (Thailand) Co., Ltd. (“Marukome”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Personal Data Protection Act B.E. 2562 (2019) of Thailand (“PDPA”).

This Privacy Policy explains how Marukome (Thailand) Co., Ltd. collects, uses, discloses, stores, and protects personal data obtained through our website, social media channels, official LINE account, events, promotional activities, and other interactions with our customers and business partners.

1. Collection of Personal Data

We may collect personal data that can identify you directly or indirectly, including through various channels, including but not limited to:

• Our website and contact forms

• Official LINE accounts

• Social media channels and online communities

• Event registrations and workshops

• Campaigns, promotions, and surveys

• Customer inquiries and communications

• Other business interactions with Marukome

The personal data we collect may include:

• Name

• Address

• Telephone number

• Email address

• Purchase history

• Survey responses

• Information submitted through campaigns, promotions, inquiries, event registrations, or online forms

We collect personal data only when it is voluntarily provided by you and only for legitimate business purposes.

2. Purposes of Processing

We may collect and process your personal data for the following purposes:

• To provide products and services requested by you

• To administer promotions, campaigns, events, and surveys

• To process orders and deliveries

• To communicate with you regarding our products and services

• To respond to inquiries and customer service requests

• To improve our website, products, and services

• To conduct statistical analysis and market research

• To comply with legal and regulatory obligations

We will process your personal data only to the extent necessary for these purposes.

3. Marketing Communications and Consent

Where permitted by applicable law or where you have provided your consent, we may use your personal data to send you information regarding:

• New products and services

• Promotional campaigns and special offers

• Events, workshops, and marketing activities

• News, updates, and other information related to Marukome

You may withdraw your consent or opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us using the contact details provided below.

The withdrawal of consent will not affect the lawfulness of processing conducted prior to such withdrawal.

4. Disclosure of Personal Data

We do not sell your personal data.

We may disclose your personal data to:

• Service providers and business partners who assist us in operating our business

• Companies providing IT, logistics, marketing, customer support, event management, or data processing services

• Government authorities, regulators, courts, or law enforcement agencies when required by law

• Other parties with your consent

All third-party service providers are required to maintain appropriate security measures and confidentiality obligations.

5. Cross-Border Transfer of Personal Data

We may transfer or disclose your personal data to our affiliated companies, service providers, or business partners located outside Thailand where necessary for the purposes described in this Privacy Policy.

Where your personal data is transferred outside Thailand, we will take appropriate measures to ensure that your personal data remains protected in accordance with applicable laws, including the Personal Data Protection Act B.E. 2562 (2019) of Thailand ("PDPA"). Such measures may include implementing appropriate contractual safeguards or other legally recognized mechanisms, where required.

6. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.

Upon expiration of the retention period, your personal data will be securely deleted, destroyed, or anonymized.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction.

Information transmitted through our website is protected using SSL/TLS encryption technology where applicable.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website performance, and provide relevant content and advertisements.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

9. Access Logs

When you visit our website, certain information such as IP address, browser type, operating system, date and time of access, and browsing activities may be automatically collected and stored in server logs.

Such information is used for website administration, security monitoring, and statistical analysis.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data

• Request correction of inaccurate personal data

• Request deletion or anonymization of personal data

• Request restriction of processing

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request data portability where applicable

• Lodge a complaint with the Personal Data Protection Committee (PDPC) or other competent authority

Requests regarding your personal data may be submitted through the contact details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of such websites. Users are encouraged to review the privacy policies of those websites independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page, and the revised version will become effective upon publication unless otherwise specified.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights relating to personal data, please contact us:

Marukome (Thailand) Co., Ltd.
Email: sales@marukome-th.com